FAQ
Common questions
Practical answers for Shopify teams evaluating ShopTasks for store operations.
Setup and getting started
How do I install ShopTasks?
Install ShopTasks directly from the Shopify App Store. After installation, ShopTasks appears in your Shopify admin — no separate account setup required.
Do I need technical knowledge to set up ShopTasks?
No. ShopTasks installs like any Shopify app and is ready to use within minutes. No code, no configuration, no onboarding calls required unless you want them.
How long does setup take?
Most stores are creating and assigning tasks within five minutes of installing. Invite your team, create your first task, and you're running.
Can I migrate tasks from another tool?
ShopTasks doesn't have an automated import from other tools yet. For teams moving from spreadsheets or other apps, we recommend starting fresh and recreating active tasks manually — most teams find this takes less than 30 minutes.
Pricing and billing
Is ShopTasks free?
Yes. ShopTasks is free to install with up to 500 active tasks (not Done or Cancelled), unlimited staff members, and unlimited boards. Higher active-task limits are available on request.
How is billing handled?
When expansions or paid capacity apply, billing runs through Shopify Billing — the same way you handle other Shopify app subscriptions.
Are there paid plans on the website?
Publicly, ShopTasks is free-only today. If your operations need more than 500 active tasks, contact us and we can expand your plan.
What counts as an active task?
Active tasks are tasks that are not Done or Cancelled. Completing or cancelling work frees capacity for new operational tasks.
Shopify compatibility
Where does ShopTasks work in Shopify?
Manage tasks in product, order, and customer detail pages within Shopify admin, plus dedicated boards for operational work.
What integrations are available?
ShopTasks works with Shopify Admin, Shopify Flow, Sidekick, Email, and Slack.
Can tasks link to orders, products, and customers?
Yes. Keep operational work attached to the Shopify records that created it.
Tasks and workflows
What types of tasks can I create?
Order exceptions, fulfilment follow-ups, inventory checks, customer escalations, recurring store procedures — any operational work that still needs a person.
Can ShopTasks create tasks automatically?
Yes. Automation policies can create tasks from store events so follow-through does not depend on manual reminders. See the automation docs for setup details.
Is there a task limit?
The free plan includes up to 500 active tasks (not Done or Cancelled), with unlimited staff and unlimited boards. Contact us if you need more active-task capacity.
Teams and permissions
Can I assign work across my store team?
Yes. Staff members are unlimited on Free. Assign tasks so every piece of operational work has a named owner and due date.
Do team members need a Shopify account?
Yes. Team members access ShopTasks through your Shopify admin, so they need a Shopify staff account with the appropriate permissions.
Can I manage tasks across multiple Shopify stores?
If you run multiple stores, contact us to review your setup.