Missing info stalls the floor
Warehouse cannot pack, but the request for the missing detail lives in a thread ops may not see in time.
Fulfilment & exceptions
Fulfilment problems get owners before shipments slip.
Coordinate warehouse follow-ups, missing info, shipping issues, and escalations as accountable tasks — visible to ops and the floor before the carrier window closes.
Fulfilment exceptions hide in status messages
Damaged items, missing information, address problems, and packing holds are discussed in chat while the order clock keeps running and the warehouse waits for a clear next action.
Exceptions without a floor owner
Damage, short picks, and carrier issues are known — yet no named person owns the recovery step.
Support and warehouse out of sync
Support promises a reship window while the warehouse task never gets created with the same urgency.
Operational consequence: Shipments delay, support volume rises, and nobody owns the next physical action until the customer is already asking where their order is.
Exception → warehouse action → close
- 1
Capture the exception
Missing information, damage, address issue, short pick, or packing hold that blocks fulfilment.
- 2
Assign the floor action
Warehouse or ops gets a clear task with due timing and the Shopify order attached.
- 3
Coordinate with support when needed
Reassign or comment so customer-facing updates match what the floor can actually do.
- 4
Confirm resolution
Close the loop so support and managers see the outcome before the customer chases.
Fulfilment exception scenarios
Missing shipping information
- Trigger
- Packing cannot proceed because an address or delivery note is incomplete.
- ShopTasks work
- A task assigns ops or support to collect the detail, linked to the order, with a same-day due date.
- Outcome
- The floor has a clear owner for the unblock instead of waiting on an unread mention.
Damaged item found at pack-out
- Trigger
- Warehouse finds damage and needs a replacement path before the order can ship.
- ShopTasks work
- An order-linked task routes the physical action to warehouse and the customer update to support.
- Outcome
- Recovery is coordinated as owned work, not dual-tracked in separate chats.
Carrier issue that needs a human decision
- Trigger
- A shipping problem requires a reprint, hold, or alternate method.
- ShopTasks work
- Ops owns the decision task with warehouse notified; due timing matches the ship window.
- Outcome
- The exception is decided and closed while there is still time to recover the shipment.
What fulfilment workflows deliver
-
Floor actions have owners
Warehouse follow-ups are assigned work with deadlines, not hopeful chat pings.
-
Fewer silent ship delays
Missing info and packing holds surface before the carrier window is gone.
-
Support and warehouse share one record
Customer promises and physical actions stay aligned on the same task.
-
Managers see blocked fulfilment early
Overdue and blocked work is visible across the fulfilment queue.
Who this is for
- Warehouse and fulfilment leads
- Ops managers coordinating ship exceptions
- Support teams that promise recovery windows
- Stores with frequent missing-info or damage cases
Integrations that support the workflow
Shopify Admin
Work stays attached to orders, products, and customers.
Shopify Flow
Trigger ShopTasks work from Shopify Flow so store events become assigned human follow-through.
Sidekick
Ask about overdue, blocked, or unowned work and open tasks without leaving Shopify.
Notify owners when work is assigned, due, or updated.
Slack
Send task and board notifications to Slack channels.
From a Shopify team using ShopTasks
“Great app! We were looking for an app to manage order workflow tasks across our staff and wanted something that integrated natively with Shopify on the backend. ShopTasks delivered and the level of customization was quite appealing.”
Free to install on Shopify
Up to 500 active tasks (not Done or Cancelled), unlimited staff, and unlimited boards. Need more active-task capacity? Contact us.
Go deeper
Related solutions
FAQ
What fulfilment problems should become tasks?
Missing information, damage, address issues, packing holds, short picks, carrier problems, and any warehouse follow-up that needs a named owner before ship.
Can warehouse and support share one fulfilment task?
Yes. Reassign with comments and order context so the physical action and customer update stay on the same record.
How do we keep ship windows visible?
Use due dates and overdue filters so blocked fulfilment work surfaces while there is still time to recover.
Does ShopTasks replace our shipping software?
No. It coordinates the human exception work that still sits between the order and a clean shipment.
Is ShopTasks free?
Yes — free to install with up to 500 active tasks, unlimited staff, and unlimited boards. Contact us for higher limits.