Issues bounce between tools
Carrier problems and packing holds are discussed in chat while the order clock keeps running.
Fulfilment & exceptions
Fulfilment problems get a next action — and an owner.
Warehouse follow-ups, shipping issues, and escalations become visible operational tasks before shipments slip.
Why fulfilment exceptions stall
Floor work lacks a system of record
Physical actions — check, repack, verify address — are easy to drop without an assignee.
Support finds out too late
Customers ask for updates before ops knows the exception was never owned.
Operational consequence: Shipments delay, support volume rises, and nobody owns the next warehouse action.
Exception to resolution
- 1
Log the fulfilment exception
Missing info, damage, packing hold, or carrier issue becomes a task.
- 2
Assign the floor or ops owner
Due timing makes slip risk visible to managers.
- 3
Confirm and close
Support and ops see the outcome without another status meeting.
What this unlocks
- Boards for warehouse and ops coordination
- Overdue and blocked visibility
- Email and Slack notifications
- Order context attached to every task
Integrations
Shopify Admin
Work stays attached to orders, products, and customers.
Shopify Flow
Trigger ShopTasks work from Shopify Flow so store events become assigned human follow-through.
Sidekick
Ask about overdue, blocked, or unowned work and open tasks without leaving Shopify.
Notify owners when work is assigned, due, or updated.
Slack
Send task and board notifications to Slack channels.
Related
FAQ
Can warehouse staff use ShopTasks?
Yes. Assign fulfilment tasks to the people doing the physical follow-up, with notifications when work is due.
Does ShopTasks replace a WMS?
No. It coordinates the human exception work around fulfilment — ownership and follow-through — alongside your existing stack.